FAQ

The term 'speciality coffee' is used for coffee beans graded 80 points and above out of 100. The coffee is graded by tasters at the Speciality Coffee Association. Speciality coffee is usually grown in the best soil, at high altitude, carefully cared for by the farmers and finally picked at the perfect time. This helps to create some of the most delicious and irresistible coffee in the world.

We ensure that all our coffee comes from sustainable farms and where workers are fairly paid. For many of the coffees that we buy from all corners of the world, we will be paying above Fairtrade prices (often 30% - 130% more). This ensures farmers don't just live, but they have a life.

No! Our coffees do not have any added flavours. When we describe the flavours of the coffee we are talking about the natural flavours inside the coffee beans. The flavours are determined by the type of coffee bean, how its grown, processed and roasted.

If you're fortunate enough to have a coffee grinder, then we strongly recommend you select our whole bean coffee bags. This is because whole beans maintain more freshness and enhanced flavour for longer than ground coffee. Once coffee beans are ground they lose their freshness and flavour a lot quicker.

We aim for your coffee to arrive 2-5 days once your order has been processed. We use Royal Mail's shipping services.

The roast level refers to how light or dark the coffee is. 0/5 is very light and 5/5 would be rather dark. Usually darker roasted coffee are best enjoyed as an espresso. Whereas, lighter coffees and generally best enjoyed as a filter coffee.

Yes you can cancel your ongoing subscription at any time. Log in to your account to cancel your ongoing subscription.

All our coffee is roasted and packed by hand. We roast our coffee from our small roastery in South West London. We aim to ship our coffee within 4 days of roasting.